RETURNS & EXCHANGES
QUICK FACTS
• Refunds will be made to the original purchaser, in the original method of payment.
• Items must be in perfect condition.
• Original packaging should be returned with any related accessories, instructions booklets, labels, protective covers, leaflets, or boxes.
• Perfume products must be returned in their original packaging (and in particular the crystal film covering the perfume box must still be sealed).
• No exchanges and returns for opens Packaching
RETURN YOUR ORDER
Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order.
ONLINE
Connect to your &Scent Account.
• Request a return from the My Orders tab of your &Scent account.
• Prepare the parcel by placing your item(s) in the original And Scent packaging and seal the parcel.
• Hand it over to the carrier driver at the scheduled pick-up location.
OVER THE PHONE
Call Client Services to arrange a pick-up.
• You will receive an email confirming your return request, as well as all pick-up details in the event of a collection.
• Your cancellation will be effective from the date you call.
• Prepare the parcel by placing your item(s) in the original And Scent packaging and seal the parcel.
• Hand it over to the carrier driver at the scheduled pick-up location.
EXCHANGE YOUR ORDER
• Items purchased online from the UAE website or via our Client Services can be exchanged by calling Client Services
Ship to: United Arab Emirates
